Live transcript
Read the conversation as it happens, word by word.
goje
Platform
Watch any call as it happens - and step in when it matters
Live transcripts, and a supervisor takeover that hands the caller to a human mid-call.
How the takeover works
Every active call appears on the Live Calls board with its transcript streaming in as it is spoken. If a call needs a person, a supervisor takes over without the caller being transferred, re-queued, or asked to repeat themselves. The handover is instant and the full context stays on screen.
In practice
What the board shows your team
Supervisor takeover
Step into any live call - no transfer, no hold, no repeating.
Whole-team visibility
Every concurrent call on one board, with duration and status.
Instant escalation
Agents flag calls that need a human, and the board surfaces them first.
Connects to the CRM, calendar, and phone lines you already run - see every integration.
Questions
What people ask about the handover
Does the caller know a human joined?
Only if you want them to. The takeover is seamless - no transfer tone, no hold music, no re-queue.
Can several people watch the same call?
Yes - the board is shared across your organisation, with access controlled per member.
Watch a takeover live
We'll put a call on screen and step into it mid-sentence, so you can see exactly what the caller experiences.