Query resolution
Answers routine questions instantly from your knowledge base.
goje
Use case
AI that answers customer calls properly
Resolves routine queries instantly, escalates the rest with full context.
How the handoff works
goje answers customer service calls day and night, resolving routine requests on the spot and escalating anything complex to your team - with the full call history attached. No more repeating yourself to three different people.
In practice
What's covered on every service call
Ticket logging
Creates and updates tickets automatically.
Escalation with context
Hands off complex issues with full call history.
Out-of-hours cover
Handles calls when your office is closed.
Connects to your CRM and phone lines - see every integration.
Questions
What service teams ask first
Can it access our knowledge base?
Yes - it answers from your documentation and escalates what it cannot resolve.
Will customers know it is AI?
That is your call - goje can identify itself or not, per your brand guidelines.
Hear it resolve a query live
Bring a routine question and a complex one - we'll show you where the line between them sits.